Senior Technical Support Engineer

Austin, TX
Full Time
Experienced

Who You Are: 

You are a senior-level support engineer who goes beyond ticket resolution.
You understand how modern web applications are built, deployed, secured and you are comfortable troubleshooting complex customer environments that span code, infrastructure, and security tooling.

You enjoy building small labs, reproducing issues end-to-end, and acting as a technical reference point for both customers and internal teams.
 

What You’ll be Doing:
 

  • Providing high-quality technical support to Invicti’s customers
  • Owning complex technical support cases end-to-end, including deep investigation and root cause analysis
  • Delivering technical solutions to both technical and non-technical end users via phone, our support system, and other channels as needed 
  • Remotely connecting to customers’ installations to troubleshoot technical difficulties
  • Analyzing product and application logs to gain deeper insight into customer-reported issues
  • Escalating unresolved support tickets to tier 2 support
  • Troubleshooting modern web applications, APIs, and authentication flows
  • Ensuring proper documentation and resolution of all technical inquiries
  • Collaborating with the Invicti sales team, resellers, and distributors with technical queries
 

What You'll Need:
 

  • 5+ years of experience in technical support, application support, or a similar role
  • Strong understanding of HTTP, TCP/IP, networking fundamentals, and browser–server communication
  • Hands-on experience troubleshooting applications running in Kubernetes environments
  • Working knowledge of Docker and containerized application environments
  • Hands-on experience troubleshooting web applications, APIs, and authentication mechanisms
  • Familiarity with network tools such as Fiddler and Wireshark
  • Familiarity with web security concepts such as XSS, SQL Injection, and modern attack surfaces
  • Familiarity with CI/CD pipelines and Secure SDLC practices
  • This role is on shift rotation basis 
     

Why Invicti:

Your Health & Wellness Matters:

Health Insurance: Taking care of our team goes beyond the office.  We cover 100% of employee health care, vision and dental premium costs. For dependents, we contribute 75% of the health care and 50% vision/dental premium cost, so you can be sure that you and your family are in the best possible health. Coverage is effective your first day.

Employee Assistance Program: Emotional Support Counseling services - 24/7 Life Coaching, Dependent Care, Elder Care, Financial & Legal Support, Wellness Coaching, New Parent Support and more

Parental Leave: 16 weeks paid leave for birthing parent recovery. 4 week paid leave for non-birthing/bonding  parent

401(k) Savings Plan: 50% up to 6% company match with 100% annual cliff vesting 

 

We Value Adult/Life Balance:

Hybrid Working: If you are local to one of our office locations, you can work a hybrid/home schedule - we got you covered

Discretionary Time Off: Enjoy a flexible vacation schedule where you do not have to wait to use time off until it is accrued

Quarterly Thrive-Wellness Days: One extra vacation day per quarter where the entire company takes a break from normal, daily activities to refresh and rejuvenate

Volunteering: 5 days of paid time off each year to participate in the volunteer activities of your choice 

 

We Value You:

Employee Recognition: Ongoing recognition & rewards. A Culture that emphasizes personal and professional growth
 

At Invicti, we embrace diversity and individuality in all forms. Discrimination has no place here - regardless of race, religion, gender, age, ability, sexual orientation, or any other aspect that makes you unique. We're all about creating a space where everyone feels valued and included. So come as you are and join us in shaping the future of our industry.

Share

Apply for this position

Required*
We've received your resume. Click here to update it.
Attach resume or Paste resume
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status


Human Check*