Customer Success Manager Mid-Market

Who We Are: 

Invicti is an application security leader protecting over 3,500 organizations worldwide through our DAST-first Application Security Platform. Our flagship products, Invicti and Acunetix, enable security and development teams to continuously secure web applications through proprietary proof-based scanning and predictive risk scoring.
 

Location: Candidates need to be already based in Malta 

Who You Are:
Our Customer Success Manager role for Mid Market is a fantastic opportunity for you if you are a customer-focused professional with Customer Success or Account Management experience in Technology space. You’re the epitome of a self-starter who will go to great lengths in order to maintain the absolute highest levels of satisfaction among Invicti’s customer base. 

Your thrill of working within fast-paced environments only adds to your ability to exercise your strategic mindset. Because of you, all clients in your portfolio consistently realize the value of their investment, ultimately driving adoption and outcomes leading to renewals, expansion, and advocacy. 

 What You’ll Be Doing:

• Lead all post-sales activities for Invicti's customers through strong relationship-building, product knowledge, planning, and execution
• Act as the voice of the customer within Invicti. 
• Work cross-functionally with Sales, Marketing, Product, Engineering and Development to ensure a consistent and strong customer message is embedded in everything we do
• Retain long-term partnerships with customers by independently renewing and expanding successful customers.
• Establish and oversee the customer's adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment
• Conduct Quarterly Business Reviews and identify growth opportunities.
• Analyze data independently to discover insights that drive recommendations for clients.
• Track accounts to identify churn risks and work proactively to mitigate those risks.

What We Hope To See In Your Background:

• A minimum of 2 -3 years of experience in Customer Success, Sales, Account Management, or customer-facing roles.
• Real passion for providing top-notch account management.
• Strong presentation, meeting facilitation, and written communication skills.
• Familiarity working with customers of all sizes.
• Willingness to travel to customer locations.
• Excellent time management and organizational skills with the ability to track numerous details and initiatives.
• Desire to work in a dynamic start-up where your input is desired to help craft our offerings and how we interact with clients.
• Fluent in English is a must.

Why Invicti?

Your Health & Wellness Matters:
Health Insurance : Taking care of our team goes beyond the office. We cover 100% of employee health care and dental premium costs. For dependents, we contribute 100% of the health care and 50% dental premium cost
VDU testing: Upon joining us, we will provide for free a one time Visual Display Unit testing to ensure you can work as comfortable as possible
Employee Assistance Program: Emotional Support Counseling services 24/7. Life Coaching, Dependent Care, Elder Care, Financial & Legal Support, Wellness Coaching, New Parent Support and more
Leave: 16 week paid leave for birthing parent recovery. 4 week paid leave for non-birthing/bonding parent

We value Adult/ Life Balance:
Excellent working Options: You can work a hybrid office/home schedule!
Quarterly Thrive-Wellness Days: One extra vacation day per quarter where the entire company takes a break from normal, daily activities to refresh and rejuvenate
Volunteerism Time Off: 5 days of paid time off each year to participate in the volunteer activities of your choice
Paid Birthday Off: Take your birthday off to celebrate you!
Mobile Allowance Benefit: This allowance will be provided to ensure you have support for work-related communication and tasks

We Value You:
Employee Recognition: Ongoing recognition & rewards . A Culture that emphasizes personal and professional growth

"At Invicti, we embrace diversity and individuality in all forms. Discrimination has no place here - regardless of race, religion, gender, age, ability, sexual orientation, or any other aspect that makes you unique. We're all about creating a space where everyone feels valued and included. So come as you are and join us in shaping the future of our industry”